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Question
What kind of warranties does Black Box offer?
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Answer
The Double Diamond Warranty is our no-questions-asked warranty that protects your BLACK BOX® brand products* from accidental damage, including drops, water, and power surges. Most products come with a one- or two-year warranty. Some products, such as copper cables, manual switches, cabinets, and racks, are guaranteed for life! During the warranty period, Black Box will repair or replace your damaged equipment within one week of receipt at NO CHARGE!
You can also extend your warranty or protect a previously purchased BLACK BOX® brand product* for an additional year - for only 10% of the current retail price! And when you do, we give you the second year of extended coverage free! For details, talk to a Customer Service Rep or click here.
* Certain products may not be eligible.
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Question
How do I return my product?
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Answer
All returns require a Return Authorization (RA) Number. Talk to a Customer Service Representative to obtain an RA number. Some products may not be returnable for credit.
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Question
What do I do if I received the wrong product or a product is missing from my shipment?
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Answer
All discrepancies in shipments must be reported within 5 days of receipt of shipment. To report a discrepancy, talk to a Customer Service Representative.
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Question
Do you repair your products?
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Answer
Yes. Our warranty commitment is backed by our guarantee to repair or replace Black Box brand warranty items within one week of receipt. Even if your product warranty has expired, Black Box can extend the life of your equpment with fast and reliable repair service. We guarantee parts and labor on repairs for 90 days.
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Question
What is your return policy?
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Answer
There is no restocking fee for Black Box products returned in new condition (in the original package) within 45 days of the invoice date. Later returns and incomplete returns will incur a restocking fee. A Customer Service Representative will advise you of any applicable restocking fee. Sorry, no credit can be issued after 120 days.
Custom products and software are returnable for repair or warranty replacement only. For the return policy on non-Black Box products, talk to a Customer Service Representative.
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Question
How do I request a repair?
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Answer
To return a product for repair, talk to a Customer Service Representative for a Return Authorization (RA) number.
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Question
How do I track my repair?
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Answer
Talk to a Customer Service Representative.
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