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Question
What does Black Box sell?
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Answer
At Black Box you'll find the most comprehensive range of
connectivity and networking products in the industry, including:
- Cabinets, Racks, & Accessories
- Cables, Connectors & Adapters
- Converters
- Data Multiplexors & Sharers
- Desktop Telephony
- Distribution Panels & Accessories
- Jacks, Wallplates, & Accessories
- KVM ServSwitch Solutions
- Line Drivers/Short-Haul Modems/Modem Eliminators
- Modems
- Networking
- Physical Security
- Power & Surge Protection
- Printer Devices
- Reference & Training Materials
- Security
- Switches
- T1/E1/G.703/DDS/ISDN
- Telephony
- Tools & Testers
- USB Devices
- Video, Audio, & Presentation Tools
- Wireless
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Question
Can you customize products?
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Answer
Certainly! In fact, we have a team dedicated to custom design services. If you need something unique, we'll either find a solution or make it for you! We found or developed more than 150,000 custom solutions last year alone! Need to have your own custom product built? Talk to a Tech.
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Question
Are product discounts available?
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Answer
Yes. Black Box offers quantity discounts, a 20% discount on cable when you buy them with the "box," discounts for government, health care, and educational institutions, and even a 15% discount for first-time buyers. Quantity discount pricing is available on each product page and in the Shopping Cart. For details, talk to a Customer Service Representative.
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Question
How will you ship my Black Box product?
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Answer
Black Box has many shipping options to choose from. We provide next-day, second-day, or ground-freight delivery. Need your products today? We can even arrange same-day delivery. For details, talk to a Customer Service Representative.
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Question
How fast do you ship?
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Answer
We ship 95% of all in-stock items the same day! Just call before midnight eastern time weekdays or before 4:00 p.m. eastern time on Saturday.
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Question
How do you ship large cabinets and racks?
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Answer
Large cabinets and racks are shipped by motor freight. Our exclusive ShipSafeª packaging for cabinets features double-wall cardboard construction to protect your cabinet and superior void-fill methods to minimize damage from vibration. Larger cabinets are securely strapped to standard pallets for easier handling.
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Question
How do I track my order?
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Answer
To track a recent order, go to My Black Box, sign into your account, and click on Order History. Click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.
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Question
When will my back-ordered item arrive?
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Answer
Back-ordered items usually ship within an average of three days. For details on a specific back-ordered item, talk to a Customer Service Representative.
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Question
My order never arrived. What do I do?
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Answer
To review recent order history, go to My Black Box, sign into your account, and click on Order History. Order History will list all your recent orders and the status of each order. To track a shipment, click on the tracking number for delivery information (U.S. site and customers only). Or talk to a Customer Service Representative.
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Question
How do I cancel an item within an order or an entire order?
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Answer
To change or cancel an order, talk to a Customer Service Representative.
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