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| Hotline Tech Support |
- Our hotline tech support experts are as close as your fingertips.
- Say good-bye to 45-minute waits and canned messages telling you to stay on the line.
- Our hotline Tech Support experts answer more than a million calls a year, 99% of them in less than 20 seconds. When you crunch the numbers, you'll see that our response time is nearly 30 times faster than the industry average.
- To reach our Tech Support:
- Call us at 800-355-8002, we'll respond within 20 seconds.
- Fax us 800-321-0746. Faxes are answered within 15 minutes.
- Click on Talk to Tech and a tech will call you while you're on-line.
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| Custom Design |
- There are no limits to what you can do with Black Box.
- Sure, we offer more than 118,000 products every day. But when you're looking for more than an everyday solution, you need Black Box's custom design services and products.
- For nearly 30 years, Black Box Custom Design Services has helped customers solve their unique connectivity problems. We've modified cables, adapters, modems, switches - you name it! Plus, we've helped customers locate hard-to-find products.
- It's easier than ever to learn about our custom cables and adapters with our on-line Custom Cable and Adapter Wizard. Here you'll find step-by-step guidance to get just the cable or adapter you need. Or contact our Tech Support experts, who are always ready to help!
- Examples of our custom work include, creating a modified version of our ServCenter to help a financial company organize their new LAN, helping a large computer manufacture prevent the connectors from breaking in the scan gun used in their production line and devising a way for a customer to use a custom converter to use a standard 2-wire modem with a 4-wire lease line.
- Go beyond the boundaries with our customize products. Call us today at 800-667-6625.
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| Fido Protection |
- Fido Protection means it's guaranteed - Period.
- Fido Protection is a program that goes beyond traditional product warranties to protect your BLACK BOX® brand equipment from accidental damage, including surge or water damage. So when Fido chews on the cables, don't worry, just call Black Box.
- Fido Protection lasts as long as your product's warranty - usually one year to life- During that time period, Black Box will repair or replace your damaged equipment within five days of receipt at NO CHARGE!
- And for only 10% of the current retail price you can extend your Fido Protection warranty coverage for an additional year. You can even protect a previously purchased Black Box product for an additional year.*Even better, you can extend your Fido Protection warranty an additional three years for the price of two. Talk to a Customer Service Representative for all the details.
- Certain products may not be eligible.
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| Customer Service |
- Customer Service is ready to help.
- Our Customer Service Reps take your orders courteously, quickly, and accurately.
- They'll inform you about current pricing and provide FREE written quotations.
- We even have multilingual representatives.
- Our Customer Service Reps answer your call within 20 seconds.
- Credit terms are available.
- We're available 24 hours a day, 7 days a week.
- Our dedicated account managers will work with you to find just the solution you need.
- Our reps make sure your order is shipped promptly.
- Our reps can enroll you in our Large Single-Order Discount Program. Check out our Special Offer Programs.
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| Overnight Delivery |
- It's in stock and ready to ship.
- We'll ship your order the same day you call us. Our extensive on-site inventory enables us to ship 95% of all catalogue items the next day.
- We ship via Purolator®, Loomis®, or your own personal carrier.
- In a hurry? We offer next-day delivery.
- Black Box offers our exclusive ShipSafe™ packaging.
- Strong cardboard construction resists punctures to protect your product.
- Packaging that fits the product minimizes freight costs.
- Superior void fill methods to minimize vibrations.
- No messy packing debris.
- The Black Box name: guaranteed quality inside out.
- To learn about ShipSafe® packaging, call us at 800-667-6625.
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Ask Us a Question |
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Contact our Sales Specialist.
Call 800-667-6625 or
e-mail your questions.
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